Senior Customer Success Manager - German Speaking

We are looking for a Senior Customer Success Manager with a passion for technology and customer-centric approach. The ideal candidate will have 7+ years of experience in Customer Success, Account Management, or similar roles, and a background in advocating for customers. The role will involve working autonomously, taking ownership of customer portfolios, and making key decisions to drive customer outcomes.

Requirements

• 7+ years of experience in Customer Success, Account Management, Client Services, or similar roles
• Background and passion for advocating on behalf of customers
• Mind for technology and ability to learn about concepts such as MongoDB and databases
• Ability to act with high level of autonomy and make key decisions
• Entrepreneurial mindset and ability to build new processes and practices
• Team player with a passion for collaboration

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance