Senior Technical Services Engineer

The Technical Services team works with our customers to ensure that their MongoDB deployments are running at their best. As a Senior Technical Services Engineer, you’ll be advising customers on strategies and documented practices for making best use of our data platform, troubleshooting application problems, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.

Requirements

• 5+ years of relevant experience
• 3+ years of search expertise (Elasticsearch (ELK Stack), Lucene, Solr or similar)
• Experience with Database Performance tuning and benchmarking
• Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
• Solid fundamentals in Linux, Networking, and Diagnostics
• Experience with scalable and highly available distributed systems
• Excellent written and verbal communication skills in English
• Patience, empathy and a genuine desire to help people
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• A B.Tech / B.S. or equivalent work experience

Benefits

• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• Registered Retirement Savings Plan (RRSP) with employer match
• Mental health counseling
• Backup child and elder care
• Health, dental, and vision benefits offerings