The Resident Service Coordinator assumes responsibility for coordinating programs and services to help residents maintain a good quality of life and age in place.
Requirements
- Assumes responsibility for coordinating programs and activities for residents on a group basis.
- Serves as a liaison to community agencies, network with community service providers, and seek out new services available to residents.
- Monitors the ongoing provision of services from community agencies and keeps documentation with the progress of the individual.
- Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
- Develops a Resource Directory that includes a listing of state and/or local service providers.
- Sponsors educational events that include subjects relating to health care, agency support, life skills and referral sources.
- Implements on-site or mobile health services and screenings.
- Organizes and promotes resident involvement in on and off-site programs.
- Assists the residents in building informal support networks with other residents, family, and friends.
- Engage volunteers within the community and/or property when appropriate based on National Church Residences Volunteer Policies and Procedures.
- Assumes responsibility coordinating services for residents on an individual basis.
- Provides quality customer service to all residents including, but not limited to, answering questions, addressing concerns and assisting with basic needs.
- Assists residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling and other services requested while in compliance under the policies and restrictions outlined by HUD.
- Ensures all residents are treated with respect and dignity, reports all complaints made by residents and/or families to the appropriate supervisors, reports all allegations of abuse to the appropriate authority, and any other corporate compliance items immediately.
- Adheres to all policies, procedures, terms and conditions set forth in the NCR Employee Information Guide (EIG), Policy and Procedure Guide (PPG), and facility handbook including, but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
- Builds rapport with residents, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully.
- Manages time independently, completing required tasks and documentation within identified timeframes.
- Works autonomously and as part of a team to ensure that residents are provided the best opportunity to successfully age in place.
- Responds to all communications (phone, email, fax, etc.) in a timely and professional manner.
- Completes all professional training required by National Church Residences in a timely manner.
- Utilizes a call-in time tracking system to log hours worked.
Benefits
- Health insurance
- Retirement plan
- Paid time off
