Account Supervisor

tms is seeking a bilingual Client Support & QA Coordination Specialist to manage complaints/inquiries from consumers, client, licensors, and other stakeholders for Happy Meal toys. The ideal candidate will possess strong client/customer service skills, excellent problem‐solving ability, and proven experience in production development or project management.

Requirements

• Fluent in Japanese; native‐level proficiency strongly preferred.
• Business‐level English (speaking, reading, and writing).
• Experience in managing customer support or QA in consumer products.
• Ability to translate technical documents related to product safety, warnings, or user instructions.
• Strong communication and coordination skills when working with internal teams and external partners.
• Excellent organizational and project management skills.