Technical Account Manager
MOSIAC HR Private LimitedColombo, Western Province, Sri Lanka
Posted January 5, 2026
Full Time
About the Company
Mosiac HR Private Limited is a full‑service business partner that helps SMEs streamline back‑office functions so they can focus on core growth. The firm delivers integrated HR, finance, payroll, and legal advisory services—including talent acquisition, performance management, and statutory compliance—using a team of seasoned lawyers, EFC directors, former labour commissioners, and industry‑leading HR experts. By optimizing operational costs and providing tailored, high‑impact solutions, Mosiac HR enables companies to reduce overhead, improve efficiency, and accelerate strategic objectives.
Job Description
Join our client as a Technical Account Manager, where you will be the single point of contact for all tech-related pre-sales, post-sales, and operational support for select customers.
Requirements
- Serve as the primary liaison for customers, understanding their requirements and assisting the Enterprise Sales Executive (ESE) in providing optimal solutions.
- Collaborate closely with sales teams to acquire new customers and introduce innovative solutions from Business Units (BUs).
- Support operational teams in resolving technical issues and ensure smooth service delivery.
- Propose futuristic solutions that align the client’s network with customer networks for mutual benefit.
- Analyze current customer network performance and proactively identify potential issues.
- Engage in discussions with customers and internal stakeholders to implement preventive measures.
- Assess network performance and recommend necessary changes.
- Understand and develop new customer requirements, assisting solution engineers in designing tailored solutions.
- Keep customers informed about industry trends and best practices.