The Remote Vehicle Assistance Supervisor oversees and optimizes the performance of Motional's autonomous vehicles by managing a remote operator team and ensuring the safety, efficiency, and compliance of operational protocols.
Requirements
- Develop schedules, assign and monitor work, implement productivity standards, resolve operations problems, and implement new procedures
- Provide technical leadership to the team to include coaching, training and development
- Conduct performance management/reviews, one on ones, and corrective action
- Ensure RVA driverless Service Level Agreements (SLAs) are met
- Lead group projects, present daily briefings, and communicate operations needs with stakeholders
- Review data from the RVA toolset, drive logs, and other proprietary tools
- Handle operational escalations and questions from the RVA team
- Escalate issue tickets to engineering and product teams
- Administer training materials and manage efficient learning cycle reviews
- Report training gaps, trends, and tool limitations to the appropriate parties
- Manage direct reports time off and clock punches
- Monitor and report on department performance
- Participate in strategic planning and goal-setting for various projects and working across functions
- Ensure team is up to date/compliant with training
- Shift flexibility/longer hours during heavy testing times
Benefits
- Medical
- Dental
- Vision
- 401k with a company match
- Health saving accounts
- Life insurance
- Pet insurance