Supervisor, Remote Vehicle Assistance

The Remote Vehicle Assistance Supervisor oversees and optimizes the performance of Motional's autonomous vehicles by managing a remote operator team and ensuring the safety, efficiency, and compliance of operational protocols.

Requirements

• Develop schedules, assign and monitor work, implement productivity standards, resolve operations problems, and implement new procedures
• Provide technical leadership to the team to include coaching, training and development
• Conduct performance management/reviews, one on ones, and corrective action
• Ensure RVA driverless Service Level Agreements (SLAs) are met
• Lead group projects, present daily briefings, and communicate operations needs with stakeholders
• Review data from the RVA toolset, drive logs, and other proprietary tools
• Handle operational escalations and questions from the RVA team
• Escalate issue tickets to engineering and product teams
• Administer training materials and manage efficient learning cycle reviews
• Report training gaps, trends, and tool limitations to the appropriate parties
• Manage direct reports time off and clock punches
• Monitor and report on department performance
• Participate in strategic planning and goal-setting for various projects and working across functions
• Ensure team is up to date/compliant with training
• Shift flexibility/longer hours during heavy testing times

Benefits

• Medical
• Dental
• Vision
• 401k with a company match
• Health saving accounts
• Life insurance
• Pet insurance