Bilingual (Spanish) CSR (call center experience)

We are searching for a professional customer service representative for a fast paced, high call volume environment for our client. This client has a non-traditional management team who have worked in various industries during their careers. Management are fun, creative, and focused on quality versus quantity when it comes to customers.

Requirements

• Excellent verbal, written and analytical skills
• Computer skills – MS Office, data entry skills
• Professional phone etiquette
• Ability to multi task
• Ability to react well under pressure and treats others with respect
• Identifies and resolves problems in a timely manner
• Prioritizes and plans work activities
• Focuses on solving conflicts and listening to others without interrupting
• Is consistently at work and on time
• Work efficiently and effectively, both independently and as a team to ensure exceeding call center’s standards.
• Balances team and individual responsibilities and helps build a positive team spirit
• Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
• Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner
• Must be a Spanish speaking CSR able to upsell customers/clients are products and services!
• Must be able to handle 100+ calls per day on high volume call days

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability
• Company match (3%) on 401K
• Paid Vacation
• Holidays