Senior Product Manager (Automation)
MotorwayLondon, England, United Kingdom
Posted November 28, 2025
Full Time
About the Company
Motorway is the UK’s fastest-growing used car marketplace, providing a platform for private car sellers to connect with verified dealers nationwide.
Job Description
We are looking for a Product Manager to redefine our customer support experience through intelligent automation and AI. This role demands a deep understanding of customer journeys, a passion for cutting-edge AI, and a proven ability to ship products that customers love and that drive significant business impact.
Requirements
- Previous experience automating customer support workflows, ideally using AI workflow automation tools
- Hands-on experience with AI support platforms such as Sierra, or similar tools (Intercom Fin, Zendesk AI, Forethought, etc.)
- Proven Product Management experience, including roadmap ownership, stakeholder management, and delivery of measurable impact
Benefits
- A competitive salary
- Annual learning budget
- BUPA health insurance
- Discounted dental through BUPA
- Discounted gym membership through BUPA
- OnHand volunteering membership and one paid volunteering day per year
- Hybrid working from home
- Pension scheme
- Motorway car leasing scheme
- Enhanced parental leave
- Workplace nursery scheme
- Top spec MacBook Pro and peripherals
- Regular social events
- Cycle to work scheme