Customer Success Representative

Mpathic is seeking Customer Success Representatives to provide expert program and technical support to families, schools, and vendors nationwide in a cloud-based Contact Center. The position is fully remote and will employ gold-standard omnichannel tools.

Requirements

• Must be a U.S. citizen
• Experience with school choice, ESA, or programs preferred, but not required
• Ability to quickly adapt to varying program guidelines across multiple states
• Strong interpersonal skills; ability to work autonomously and on a team
• Excellent verbal and written communication and customer service skills
• College degree preferred; High School diploma or equivalent required
• Dedicated workspace with minimal background noise during calls and online meetings
• Successful completion of all necessary background checks

Benefits

• Paid weekly
• Flexible work arrangement
• Opportunity to work with a premiere consultative Contact Center solutions provider