Operations Manager

Role Overview

As an Operations Manager, you will oversee a team of Support Analysts who respond to and resolve customer inquiries. You will manage team performance, ensure efficient and quality-focused client interactions, and provide coaching and feedback to improve Analyst performance.

What You Will Do

Manage team performance, monitor phone and e-case queues, provide coaching and feedback, participate in escalation processes, conduct regular meetings, develop and implement tactical plans, and perform case quality audits.

Why It Might Be a Fit

This role requires strong leadership and communication skills, with the ability to develop and implement strategic initiatives. You will have opportunities for career growth in a diverse and supportive work environment.

Requirements

• Strong leadership and communication skills
• Ability to develop and implement strategic initiatives
• Experience in managing team performance and client interactions

Benefits

• Career growth opportunities
• Competitive salary package
• Hybrid working arrangement
• HMO coverage with free dependent upon hire
• Free access to office gyms
• 20 annual leaves
• Additional benefits