Operations Manager

Role Overview

The Operations Manager will oversee and direct activities of multiple LOBs, manage a team of managers, and ensure compliance with established policies and procedures. The role requires a strong leadership and organizational skills, with experience in operations management, budget development, and IT skills.

What You Will Do

The Operations Manager will be responsible for improving performance, productivity, efficiency, and profitability through the implementation of effective methods and strategies. This includes managing Circle Leaders, ensuring program productivity and customer satisfaction, and developing individual and team goals.

Why It Might Be a Fit

The ideal candidate will have proven work experience as an Operations Manager, a Telco background, and experience in extreme call center management. The role offers opportunities for growth and development, with a focus on optimizing the skills of the existing team and attracting external talent.

Requirements

• Proven work experience as Operations Manager or equivalent
• Telco background is highly desirable
• Adequate knowledge of organisational effectiveness and operations management
• Essential Experience/Skills and Extreme call center management experience
• Substantial experience within a similar role within an IT related contact center
• Budget development and oversight experience
• Familiarity with business and financial principles and practices
• Working knowledge of budgets, forecasting and metrics
• Basic IT skills (databases, MS Office etc)
• Ability to effectively communicate with all levels of the organisation
• Strong Leadership and organisational skills