Operations Manager

The Operations Manager is responsible for overseeing day-to-day operations and ensuring efficient, cost-effective, and timely delivery of services in line with quality standards and client requirements.

Requirements

• Proven experience as an Operations Manager or equivalent role
• Strong background in call center operations; IT-related contact center experience preferred
• Demonstrated leadership and people management skills
• Experience in budget planning, forecasting, and performance reporting
• Strong communication, organizational, and decision-making abilities
• Proficient in MS Office and call center operational tools
• Ability to manage multiple priorities in a fast-paced environment
• Must be amenable to work in Eastwood, Quezon City

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance