Operations Manager

We're a global business of 9000 team members, combining human expertise with technology to deliver exceptional results. We believe in fostering an inclusive culture that embraces diversity and talent. As an Operations Manager, you'll oversee daily operations, communicate company and client objectives, and drive performance, data analysis, and process improvement to enhance customer experience and service quality.

Requirements

• Proven background in a similar Contact Centre Operations Management role
• Demonstrated experience in interpreting and negotiating contracts and managing the associated commercial risks
• Ability to manage staff performance and inspire high levels of employee engagement
• Sound business understanding and ability to manage budgets and resources effectively
• Interpersonal and negotiation skills in dealing with key stakeholders including senior management, clients, support functions and customers
• High quality written and verbal communication skills with the ability to understand and communicate complex issues
• Strategic thinker with strong risk and data analysis skills leading to sound decision making and recommendations