Coordenador(a) Técnico(a) de Monitoramento (Prazo Determinado) - Minas Gerais ou Paraná
MSDGovernador Valadares, Minas Gerais, Brazil
Posted April 8, 2026
Full Time
About the Company
At MSD, known as Merck & Co., Inc., Rahway, NJ, USA in the United States and Canada, we are unified around our purpose: We use the power of leading-edge science to save and improve lives around the world. For more than 130 years, we have brought hope to humanity through the development of important medicines and vaccines. We aspire to be the premier research-intensive biopharmaceutical company in the world – and today, we are at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. We foster a diverse and inclusive global workforce and operate responsibly every day to enable a safe, sustainable and healthy future for all people and communities. For more information, visit www.msd.com and connect with us on Facebook, Instagram, Twitter, and YouTube.
Job Description
Act as the first point of contact and technical escalation for animal monitoring clients, ensuring field-collected insights are translated into perceived value for the client. Collaborate with the sales team to prioritize and maintain alignment between teams with critical client information.
Requirements
- Act throughout the customer relationship journey
- Act as the first point of contact and technical escalation for animal monitoring clients
- Ensure that field-collected insights are translated into perceived value for the client
- Support new employee training and provide support in online meetings and training
- Act collaboratively with the sales team
- Maintain and update digital platforms
- Manage support processes and exceptions
- Actively contribute to process improvements
- Act collaboratively with the sales team to prioritize and maintain alignment between teams with critical client information
Benefits
- Flexible Work Arrangements