Customer Care Representative - WFH Rhode Island
MTM, Inc.Rhode Island, United States
Posted May 26, 2026
35000 - 35000 USD
Full Time
About the Company
MTM Health is a medical and transportation management company whose mission is to partner with our clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve our mission and overarching mission of communities without barriers, we leverage our core competencies in managing customer service operations and building provider networks. MTM provides management of transportation, care coordination through home and community based services, call center operations, ambulance claims, and functional assessments and travel training to state and county governments, Medicaid and Medicare managed care organizations (MCOs), third-party administrators, and healthcare providers.
Job Description
Join MTM Health as a Customer Care Representative and make a meaningful difference every day. Work from home in Rhode Island and enjoy a supportive environment with multilingual services available 24/7. Expect to handle 60-80 calls a day and higher volumes on Mondays. Benefits include health, dental, and vision insurance, life and disability insurance, 401(k) retirement plan, and more.
Requirements
- Must currently reside in Rhode Island
- 1 year of Call Center experience
- 6 months Customer Service experience
- Basic typing/computer experience with excellent navigational skills
- High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps)
Benefits
- Health, Dental and Vision Insurance
- Life and Disability Insurance
- 401(k) Retirement Plan
- FSA and HSA Savings Plans
- Wellness Program with Incentives
- Voluntary & Ancillary Plans
- Paid Time Off and Holiday Pay
- Birthday Holiday
- Maternity/Paternity Leave
- Continuing Education Reimbursement Program
- MTM Perks Discount Program
- Career Development Programs