Program Director

The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services.

Requirements

• Provide leadership and management of direct and non-direct reports
• Ensure business outcomes and contract goals are defined and met
• Gain knowledge of and understand all aspects of the Client and the contract
• Maintain, understand and effectively communicate Client expectations
• Educate the Client on MTM procedures
• Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner
• Track and maintain department budget in order to meet established financial goal
• Conduct quarterly Town Hall meetings with all levels of staff
• Monitor Client Satisfaction beyond statistical data
• Be available as Client’s key contact for any issues relating to the program
• Maintain a strong working relationship with key Client personnel
• Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education
• Regularly hold and document satisfaction meetings with the Client
• Identify and manage stakeholders’ expectations during all phases of the contract
• Ensure regular interaction with internal departments
• Continuously plan for growth and issue resolution
• Keep abreast of changes to NET program rules, regulations, and policies
• Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
• Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
• Provide development and career guidance to local staff
• Work across all departments to ensure the cost of transportation service delivery is within the budget
• Conduct and process disciplinary actions and terminations as needed

Benefits

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities