Muck Rack is a SaaS platform for public relations and communications professionals. We're looking for a proactive, empathetic, and eager Customer Onboarding Strategist to join our team and make a big impact. The role will involve setting up mid-market and small business customers for immediate success by facilitating the implementation process and educating new customers on our products and services.
Requirements
- 2+ years professional experience, with at least 1 year of related SaaS experience in customer onboarding, customer success management, project management, or coaching roles
- An ability to manage project scope and delivery timelines across multiple projects simultaneously, with experience working in a deadline-driven environment
- Proficiency in Boolean search language or has the ability to learn to use Boolean search operators (AND, OR, NOT, etc.)
- Can communicate about and advise on technical concepts
- Comfort with a variety of tools including a CRM (preferably Salesforce)
- An ability to adapt quickly to new software and constantly changing business requirements
- A passion for helping customers and a dedication to providing a best-in-class service experience
- An ability to use data to analyze results and make data-driven decisions
- Strong written and verbal communication skills and the ability to build meaningful relationships quickly
Benefits
- Remote work
- Home office stipend, phone and internet reimbursement, coworking membership
- Virtual and in-person team bonding (lunches, events, competitions)
- Transparent & Fair Compensation
- Competitive geo-neutral pay in the U.S.
- Annual reviews to ensure equity and market alignment
- Standardized bonus or commission structure
- 401(k) with employer contributions
- Equity opportunities
- Health & Wellness
- Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
- 100% premium coverage for individuals on high-deductible plans
- 24/7 Virtual Care and Employee Assistance Program
- Employer-funded HSA contributions and other pre-tax benefits
- Quarterly wellness stipend and free Headspace subscription
- Time Off & Family Benefits
- 4+ weeks of PTO, plus paid sick and mental health days
- 13 paid holidays with the option to swap for personal days
- Up to 16 weeks of fully paid parental leave
- Learning and Development
- Transparent pathways for internal mobility and promotion
- Bi-annual performance reviews, team workshops, and leadership training
- Unlimited access to Coursera and O’Reilly
- 2 additional PTO days annually for learning and development
- Inclusive, Customer-First Culture
- Commitment to equity and valuing diverse perspectives
- Agile, founder-led company focused on collaboration and innovation
