IT Support Technician

The IT Support Technician role is a hands-on help desk position with a clear path to grow into systems, projects, and higher-level IT work. You'll be responsible for responding to help desk tickets, troubleshooting issues, and maintaining documentation. This role is a good fit for someone who wants to build real IT skills over time and is willing to work in a hybrid environment.

Requirements

• 1–3 years of IT support experience (help desk, MSP, or similar)
• Comfortable troubleshooting Windows and Microsoft 365
• Able to explain technical issues clearly to non-technical users
• Strong attention to detail and documentation
• Organized and reliable with tickets and follow-through
• Based in the Greater Nashville area with reliable transportation
• Secure home workspace with reliable internet

Benefits

• Retirement plan with employer match
• PTO
• Paid holidays
• Birthday off