Customer Service Representative

Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference. Help deliver the world-class service MCC is known for.

Requirements

• Deliver Outstanding Customer Service
• Serve as the primary point of contact for assigned customers, ensuring they receive accurate, timely information about their purchase orders and shipments.
• Investigate customer needs and look beyond the immediate question to understand the bigger picture and provide the best possible solution.
• Communicate proactively—providing updates, resolving issues quickly, and helping customers anticipate next steps.
• Develop a strong understanding of MCC's products, manufacturing processes, systems, and service model.
• Support Collaboration Across the Plant
• Contribute to a positive team environment and assist teammates as needed to meet plant goals.
• Recognize differing perspectives and adapt your communication and approach to support productive teamwork.

Benefits

• Competitive pay: $22 - $25 hourly, depending on experience
• Full benefits package: medical, dental, vision, disability, life insurance, and 401(k)
• Paid holidays including New Year’s, Memorial Day, July 4th, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, and two floating holidays
• Growth opportunities within Customer Service, Quality, Operations, or Account Management