Field Application Support Specialist

The Field Application Support Specialist will provide hands-on equipment and application specific troubleshooting, repair, and installation in the field, working alongside other Field Service staff.

Requirements

• Provide complex hands-on technical assistance by diagnosing and resolving a broad range of unique and complex mechanical, electronic, and operational issues for specific equipment and applications at customer sites.
• Serve as a lead technical resource for escalated issues related to your respective product focus and application competency.
• Support efforts to optimize commissioned machinery in order to gain operating efficiency and prevent unnecessary downtime.
• Coordinate documentation projects with relevant factories to acquire all necessary mechanical prints, schematics, BOMs, training documents, and any other necessary items to successfully troubleshoot machinery.
• Develop and maintain technical reference material for internal and external customers’ use.
• Frequently travel to participate in training, Factory Acceptance Tests, assessments of customer applications, and perform field service or assist Field Service Technicians at client sites.
• Routinely provide remote technical support in the contact center alongside Help Desk staff.
• Perform other tasks as needed in support of internal and external customers.