Lead Technical Support Representative
MULTIVAC GroupKansas City, Missouri, United States
Posted May 20, 2026
50 - 80 USD
Full Time
About the Company
MULTIVAC Group is a global leader in packaging and processing technology, offering comprehensive solutions for food, medical, pharmaceutical, and industrial products. With over 60 years of expertise, the company provides innovative machines, automation systems, and custom solutions tailored to customer needs, ensuring efficient and sustainable production processes. MULTIVAC's strong brand reputation, commitment to quality, and extensive global presence make it a trusted partner for businesses worldwide.
Job Description
Lead Technical Support Representative provides remote technical support to internal and external customers, and serves as a resource for other troubleshooting staff in the diagnosis and resolution of escalated issues.
Requirements
- Serve as a lead troubleshooting resource for escalated technical issues
- Provide complex remote technical assistance to Field Service and Spare Parts teams, and customers
- Develop and maintain technical reference material for internal and external customers’ use
- Periodically travel to participate in training or assist Field Service Technicians at client sites
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Matching