Associate Community Manager

The Community Manager oversees Murad's day-to-day community engagement across various social media platforms, driving loyalty, education, and two-way communication with consumers.

Requirements

• Manage all daily brand interactions across comments, DMs, duets, stitches, and replies
• Develop proactive community engagement strategies to drive loyalty and advocacy
• Surface consumer insights, sentiment trends, and recurring questions for cross-functional teams
• Track community health metrics, including sentiment, engagement velocity, and retention
• 3–5 years of community management or social media experience
• Strong written communication skills and the ability to adapt tone of voice
• Highly organized, responsive, and culturally aware
• Comfortable managing high-volume online conversations
• Understanding of trends, memes, creator culture, and emerging community platforms
• Passion for skincare, consumer engagement, and brand storytelling

Benefits

• Unlimited Paid Time Off
• Medical, Dental, Vision Insurance
• FSA/HSA
• Life/Accident Insurance
• Employee Assistance Program (EAP)
• Professional Development Resources
• 401(k) Employer Match Program
• Annual Bonus