Service Advisor - Mercedes-Benz of Richmond

We are looking for a Service Advisor to deliver an exceptional ownership experience for Mercedes-Benz customers. The ideal candidate will have strong interpersonal and communication skills, ability to multitask, and prior experience in automotive service or customer service.

Requirements

• Serve as the primary point of contact for customers during the service process
• Accurately document customer concerns and vehicle issues
• Provide clear explanations of recommended services and repair timelines
• Coordinate with technicians to ensure timely and high-quality service delivery
• Maintain communication with customers throughout the repair process
• Ensure customer satisfaction and build long-term relationships

Benefits

• Competitive compensation with performance incentives
• Comprehensive benefits package (medical, dental, 401(k), etc.)
• Paid training and career development opportunities
• Employee discounts on vehicles, parts, and services
• A supportive team environment and the prestige of working with a luxury brand