Service Greeter

Honda Libertyville has an opening for a front-line customer position in the service department. The ideal candidate is a people person with good communication skills and a passion for the automotive industry.

Requirements

• Warm Welcome: Greet all guests entering the Service Department with a smile promptly upon arrival.
• Preparation: Prepare daily comprehensive reports for each appointment, including Key Read, DCS, Consumer Insights, historical CSI surveys, maintenance history, and parts availability.
• Concierge Service: Act as the concierge to all customers, ensuring they are familiar with dealership amenities.
• Problem Solving: Ascertain automotive problems and services by listening to customer descriptions, conducting inspections, taking test drives, and checking vehicle maintenance records.
• Customer Authorization: Obtain customer authorization via written approval/signature on all repair orders and procedures while maintaining customer rapport.
• Follow-Up: Utilize a consistent and thorough follow-up process to keep customers updated on vehicle status, confirming contact info at every touch point.
• Estimates: Prepare detailed and accurate estimates on the cost of labor and parts using MPI software.
• Repair Orders: Prepare repair orders (RO) by describing symptoms, problems, causes, and repairs, obtaining approval signatures, and entering RO into the service database system.
• Service Calls: Answer all service calls in a timely manner.
• Continuous Learning: Update job knowledge by participating in educational opportunities, reading manufacturer’s publications, and completing required training.
• Support: Assist the Service and Sales Department with additional duties and tasks as needed.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance