IT Support Engineer

Role Overview

We're looking for an IT Support Engineer to provide exceptional technical support across the business. This is a hands-on role where you'll be responsible for maintaining end-user systems, office infrastructure, and internal services, ensuring our staff can work efficiently and without disruption.

What You Will Do

Provide first- and second-line support for staff across the business, resolving hardware, software, and connectivity issues. Manage and maintain Linux and Windows workstations, ensuring systems remain secure, reliable, and up to date.

Why It Might Be a Fit

You'll be joining a collaborative IT team that values automation, continuous improvement, and practical solutions. You'll have opportunities to develop skills across infrastructure, systems engineering, and automation as the role evolves.

Requirements

• Strong troubleshooting skills across desktop hardware, operating systems, and common business applications.
• Experience supporting both Linux and Windows environments.
• Comfortable performing hardware maintenance and upgrades, including replacing storage devices, memory, power supplies, CPUs, and other workstation components.
• Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• A proactive approach to problem solving and continuous improvement.
• Ability to work on-site five days per week, as the role requires hands-on management of physical office infrastructure and hardware.

Benefits

• Competitive salary
• Significant bonus potential
• Enhanced pension match with salary sacrifice option
• Health insurance
• Life assurance
• Sabbatical leave after five years
• 33 days of annual leave (including bank holidays)