Director of Customer Experience & Brand Advocacy

At Myant, we are hiring a Director of Customer Experience & Brand Advocacy to lead a growing CX team and transform it into a strategic engine for brand trust, market differentiation, and product innovation. This role blends operations, service excellence, and brand-building, overseeing patient support operations and serving as a conduit between frontline insights and company-wide action.

Requirements

• 5+ years in CX or marketing leadership roles, ideally some of that time in health tech, medical devices, or regulated service delivery
• Demonstrated ability to lead support teams while influencing marketing and brand decisions
• Expert in Zendesk or similar CX platforms; experienced with automations, integrations, and analytics
• Skilled in building feedback loops across CX, product, and marketing
• Proven track record of improving customer satisfaction and brand perception through experience design