Customer Experience Representative - 12 Month Contract
MYOBMelbourne, Victoria, Australia
Posted May 14, 2026
Contract / Temporary
About the Company
MYOB is a leading provider of business management software solutions, offering comprehensive tools for finance, supply chain, payroll, CRM, inventory management, accounting, and employee management. With a single platform that adapts to evolving business needs, MYOB empowers users to make informed decisions, streamline operations, and maximize their business potential.
Job Description
Join MYOB as a Customer Experience Representative and provide timely, efficient, and accurate support for customers. Support Accountants and Accounting Practices with Tax product via phone & email. Provide high quality technical and application support for customers across Australia and New Zealand.
Requirements
- Proactive and love a challenge
- Enjoy problem solving and providing excellent client service
- Technical and process domain knowledge in SaaS or experience supporting products in an IT environment beneficial
- Experience in troubleshooting applications and workflows
- Experience / Knowledge of accounting products is beneficial
- A collaborative mindset and ability to work with other team members at MYOB
- Build rapport via voice/chat or via email demonstrating empathy, active listening and strong problem solving and communication skills
- Proven record of delivering key results against company objectives
Benefits
- Flexible, hybrid workplace
- Financial help for setting up home office
- Corporate discounts and vouchers
- Partnership with Sonder for team wellbeing
- In-house training and programs
- LinkedIn Learning
- Conferences and study assistance
- Variety of leave options including up to 4 weeks of purchased leave, parental leave, and more