(Part-time) Senior Zendesk AI, Automation & Execution Lead

Cleverbridge seeks a senior Zendesk expert to accelerate execution of CXM roadmap initiatives, focusing on AI capabilities, automation, and cost-to-contact metrics improvement.

Requirements

• Advanced Zendesk Enterprise administration and architecture experience
• Hands-on experience implementing Zendesk AI features including AI Agents and Copilot
• Strong experience building automation frameworks, triggers, workflows, and routing logic
• Experience designing scalable support operations focused on deflection and cost-to-contact reduction
• Ability to independently scope, structure, and execute complex CX technology initiatives

Benefits

• Flexible working format - remote, office-based or flexible
• Competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings