Senior Engineer
NagarroMexico
Posted July 25, 2023
Full Time
About the Company
Nagarro is a global digital engineering firm with over 18,000 experts across 38 countries. They specialize in data science, IoT, intelligent automation, technology consulting, and agile development to help clients become human-centric, digital-first organizations. Nagarro's unique CARING mindset ensures they are responsive, efficient, and sustainable, driving innovation and transformation for their customers.
Job Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues.
Requirements
- Bachelor''''s degree in Computer Science, Information Technology, or related field
- 2+ years of experience in providing Level 2 support on CRM applications
- Strong knowledge of Dynamics 365 application architecture, configurations, and related technologies
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills (EN) to collaborate effectively with team members, customers and other stakeholders
- Ability to manage and prioritize multiple support tickets and tasks simultaneously
- Experience in documenting technical processes, procedures and system configurations
- Knowledge of ITIL best practices and support methodologies is a plus