Guest Care Representative - Madinah (202748)

Provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.

Requirements

• Welcomes and greets all patients and visitors, in person or over the phone and answer their enquiries efficiently and courteously to ensure patients satisfaction.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Book in, amend and cancel patient appointment in line with the polyclinic’s appointments procedures ensuing optimum efficiency of the appointment system.
• Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets.
• Advise patients of relevant charges for private or medical insurance services, accept payments and issue receipts for the service delivered.