Technology Support Specialist - Service Desk

The Technology Support Specialist is a technical position responsible for delivering end-to-end support to customers in accordance with established service level objectives. The role requires individuals to work on evening/weekend shifts to support organization growth and participate on rotations for business hours, and special projects as needed.

Requirements

• Incident Management / Customer Service: Troubleshoots and resolves technology and audiovisual problems reported via phone, web, in-person, and other communication channels.
• Service Requests and Access Management: Receives incoming service requests via all accepted communication channels.
• IT Service Management: Supports the service management strategy by participating in changes to automated workflows, developing knowledge base articles, and promoting adoption of other user self-help services.

Benefits

• Competitive and holistic total rewards package
• Medical, dental, and vision insurance
• Engaging and comprehensive wellness program
• 401(k) retirement savings plan with matching contributions after 6 months of employment
• Flexible paid time off benefits with up to 22 days of paid annual leave per calendar year
• 10 days of sick leave
• 12 paid holidays and a paid winter break between December 25 and 31
• Paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits
• Learning and development opportunities
• Lifestyle Spending Account
• Pet adoption assistance and insurance
• Pre-tax transportation benefits with a generous employer subsidy
• Employer-paid life insurance and disability benefit
• National Geographic discounts and perks