Guest Services and Safety Associate, Glendale

The Guest Services and Safety Associate (GSSA) is a full-time position that requires a high school diploma or equivalent and 3 years of experience in guest services, security, or a related field. The GSSA will act as a front-line leader for the Guest Services Associates team and serve as a key liaison between departments to support smooth daily operations.

Requirements

• High school diploma or equivalent required; some college or vocational training in hospitality, social services, or public safety preferred.
• Minimum 3 years of experience in guest services, security, or a related field.
• Strong leadership, communication, and interpersonal skills.
• Ability to remain calm under pressure and manage emergency situations effectively.
• Experience with conflict resolution and trauma-informed care is a plus.
• Ability to work independently and collaboratively across departments.
• Proficient in Microsoft Office Suite and comfortable with electronic documentation systems.
• Must pass a background check and any required safety/security training.