Customer Service Representative - Bilingual English/Spanish
National Safety CouncilIllinois, United States
Posted April 8, 2026
39500 - 41500 USD
Full Time
About the Company
The National Safety Council is America’s leading nonprofit safety advocate, dedicated to eliminating preventable deaths and injuries for over 100 years. With a focus on workplace, roadway, and impairment safety, the organization offers comprehensive resources, training, and membership programs to create a culture of safety beyond just the workplace. Through initiatives like teen and distracted driving campaigns, home safety measures, and annual congresses, they empower individuals and organizations to live fuller, safer lives.
Job Description
The National Safety Council is looking for a Customer Service Representative to deliver high-quality service across phone, chat, email, and online channels, resolving customer inquiries with accuracy, professionalism, and empathy.
Requirements
- High school diploma or equivalent
- 1-2 years of customer service experience in a contact center or similar role
- Experience using multiple computer systems, web-based applications, or learning management systems
- Experience handling phone, chat, and email communications in a fast-paced environment
- Prior experience processing secure transactions or working with sensitive data (PII/PCI) is a plus
Benefits
- At least 20 PTO days accrued 1st year and 11 paid holidays
- Flexible work arrangements
- Comprehensive medical, dental, vision, and life insurance plans
- Flex spending accounts for medical and dependent care
- 403(b) & Roth 403(b) with employer match up to 6%
