General Manager

NVA Pet Resorts is hiring a full-time General Manager for our Doggie District - Craig & 95 resort in Las Vegas, Nevada. In this role, you’ll own overall site performance including operations, guest experience, sales growth, and profitability while leading a team that delivers outstanding pet care and customer service.

Requirements

• Leadership and Culture: Lead by example and communicate NVA’s mission, values, and objectives.
• Business and Financial Performance: Own resort performance against budget and key metrics including revenue, labor, cost of goods sold, expenses, and EBITDA.
• Sales, Marketing, and Community Growth: Build and execute a comprehensive sales strategy focused on lead generation, conversion, and retention.
• Team and Talent Management: Hire, onboard, train, and retain a high-performing team across front- and back-of-house operations.
• Operations and Guest Experience: Ensure operational excellence across safety, pet care, facility standards, cleanliness, inventory, and compliance.

Benefits

• Medical, Dental, Vision
• 401(k) with employer match
• HSA and FSA options
• Short-term and long-term disability
• Accident, hospital indemnity, and critical illness plans
• Career growth within a rapidly expanding organization