Business Travel Consultant II

As a Business Travel Consultant II at Navan, you will be responsible for directly supporting our users’ travel needs, providing best-in-class customer experience, and collaborating with internal teams to remove barriers for the traveler. This is an exciting role where you will have a direct impact on our day-to-day operations, traveler experience, and product development!

Requirements

• 3+ years of experience in TMC/BT Consultant Role
• 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level
• IATA accreditation (WWAFT/WAII/BA2)
• Customer Service experience within a contact center or customer facing role
• Tech Savvy
• Reliable and flexible with an openness to working non-traditional shifts
• Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible
• An empathetic disposition with the ability to maintain a professional attitude at all times
• An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries
• A skilled communicator with excellent verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• An interest in travel with a basic understanding of world geography