The Supervisor, Entertainment Operations Shows shall be responsible for ensuring the functionality of all operations related to the day to day execution of the show(s)/element to which they are assigned. The Supervisor reports to the Manager and Assistant Manager, Entertainment Operations Shows as appropriate to ensure proper facilitation of duties.
Requirements
- Contribute to a department culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all employees.
- Supervise the daily operation of a specific show venue and/or area, including supporting staff and process/procedures, and providing necessary direction and/or support for guests, employees and operations.
- Assist with the creation, implementation, and management of an on-going Action Plan to improve and maintain employee engagement and satisfaction (TSAT).
- Have knowledge and maintain all show quality across all entertainment products and communicate any concerns or feedback to the appropriate stakeholder(s), including Show Manager and Show Quality Team.
- Contribute to tracking and managing labor and non-labor budgets, including reporting variance explanations.
- Work with Manager and Assistant Manager to recommend budget adjustments based upon operational requirements.
- Assist Manager and Assistant Manager to plan and develop operating budget (IOP) and capital expenditures for following fiscal year.
- Ensure the operational efficiency and effectiveness of administration, venue/show area and/or elements.
- Resolve any issues as they arise and seek opportunities to improve process and procedures collaborating with Manager and Assistant Manager, department stakeholders, employees, etc. as appropriate.
- Provide direction, development, and support to Leads and employees.
- Communicate feedback and address any and all performance issues, providing recognition, coaching.
- Contribute to the creation and ongoing maintenance of an annually updated and accurate SOP/GOP available to all employees.
- Ensure that all compliance training/requirements (i.e. Floor Warden, AMQD ride survey, etc.) appropriate area/element is developed, updated and completed in accordance with annual plan and deadlines.
- Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities.
- Includes completion of I&I, housekeeping and/or other safety follow-up documentation as required for department.
- Establish and maintain effective relationships with other park department leaders and stakeholders.
- Perform other duties as assigned.
Benefits
- medical, dental and vision insurance
- 401(k)
- paid leave
- tuition reimbursement
- a variety of other discounts and perks
