Cloud Support Engineer - Azure
nCloudsUnited States
Posted March 10, 2026
Full Time
About the Company
nClouds is an award-winning AWS Premier Tier Services Partner specializing in high-performance cloud solutions. With expertise in DevOps, managed services, and SRE, the company excels in AWS migrations, modernizations, and data analytics, offering 24/7 support and industry-specific solutions. Recognized for innovation and rapid growth, nClouds empowers digital transformation through comprehensive cloud operations and continuous delivery.
Job Description
The Cloud Support Engineer – Azure is a supervisory and subject-matter-expert position within the nClouds MSP team, responsible for anchoring nClouds' expansion into Azure cloud support and acting as the primary technical authority for Azure-based client environments.
Requirements
- Design, implement, and manage Azure monitoring solutions using Azure Monitor, Log Analytics, Application Insights, and Azure Alerts.
- Lead Azure infrastructure support including Virtual Machines, AKS, Azure App Services, Storage, Networking, and Azure AD/Entra ID.
- Implement and optimize Azure alerting pipelines integrated with Alert Management tools such as PagerDuty, Opsgenie, or VictorOps.
- Use Azure-native tools (Azure Advisor, Cost Management + Billing, Azure Policy) to drive cost optimization and governance for client environments.
- Support AWS-based clients as needed.
- Mentor and coach Associate Cloud Support Engineers and Cloud Support Engineers on Azure fundamentals and best practices.
- Monitor escalated incidents end-to-end and ensure adherence to SLI, SLA, and SLO commitments with clients.
- Participate actively in 24/7 on-call rotation and shift handoffs.
- Contribute to runbooks, knowledge base articles, and post-incident reviews for continuous improvement.
Benefits
- Flexible work schedule
- Remote work options
