Help Desk Supervisor

Leads support team leaders, ensures teams meet SLA standards, and maintains relationships with key customers. Adapts global processes to meet local requirements and monitors audits to ensure daily/weekly/monthly/quarterly/annual metrics are met.

Requirements

• Excellent communications, soft and relationship building skills.
• Strong organizational acumen.
• Strong commitment to the corporate processes and goals.
• Proficient in MS Office (Word, Excel, Outlook and Power Point).
• Excellent verbal and written communication skills.
• Sense for urgency.
• Problem solving and analytical skills.

Benefits

• Flexible Work Arrangements
• Health Insurance
• Paid Time Off
• Retirement Plan
• Stock Options