
Job description
The Level 2 Support Engineer provides advanced technical support and deeper investigative capability within the Retail Applications support organisation. Operating within a multitier model, L2 is responsible for complex troubleshooting, root cause identification, and technical validation across hardware, software, payment services, cloud solutions, and store system applications.
Perform in-depth troubleshooting on escalated incidents from Level 1, including software, hardware, networking, and cloud-based systems. Conduct structured diagnostics to identify probable root causes. Validate reproducibility, isolate components, and determine when engineering level engagement is required.
This role ensures efficient incident progression, strong customer outcomes, high technical quality, and continuous reduction of repeat issues. You will rotate across defined product “pods”, allowing you to build specialist knowledge while gradually developing full portfolio subject matter expertise.
Company

Tech, Software & IT Services
NCR Corporation, now operating as two distinct entities—NCR Voyix and NCR Atleos—specializes in delivering enterprise technology solutions tailored for the banking, retail, and hospitality sectors. Leveraging decades of industry expertise, the company offers advanced software, hardware, and integrated services that streamline operations, enhance customer experiences, and drive digital transformation. Its unique value lies in combining deep domain knowledge with cutting‑edge technology to create scalable, secure, and compliant solutions that meet the evolving needs of financial institutions and consumer‑facing businesses. NCR’s collaborative culture encourages innovation, continuous learning, and a commitment to excellence, making it an attractive workplace for professionals seeking to shape the future of commerce and finance.
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