AWS Connect Migration Specialist
Nearshore Business SolutionsCambridge, Massachusetts, United States • United States
Posted January 13, 2026
480000 - 864000 USD year
Full Time
About the Company
Join our growing team of skilled professionals in cloud-based contact center architecture and AWS Connect implementations.
Job Description
We are seeking a skilled AWS Connect Migration Specialist to join our growing team. You will play a key role in migrating a complex, insurance-focused contact center environment from an open-source telephony stack to AWS Connect.
Requirements
- Analyze and document the current open-source telephony and contact center infrastructure, identifying gaps, risks, and migration dependencies
- Design end-to-end AWS Connect architecture, including contact flows, routing logic, queues, and integrations
- Configure and optimize outbound campaigns using AWS Connect predictive dialer and campaign management features
- Implement Contact Lens for AI-powered transcription, analytics, and quality monitoring tailored to insurance use cases
- Develop Lambda-based integrations to support custom business logic, workflows, and real-time decisioning
- Design and execute a zero-disruption migration plan using phased rollout and wave-based deployment strategies
- Build a total cost of ownership (TCO) model comparing current infrastructure costs versus AWS Connect
Benefits
- Competitive salary range: $4,000 to $6,000 USD/month
- Remote work opportunity