Bilingual Customer Experience Associate
Nearshore Business SolutionsBogota, Bogota, Capital District, Colombia
Posted December 11, 2025
12000 - 12000 USD year
Full Time
About the Company
Nearshore Business Solutions specializes in enabling U.S. companies to quickly assemble and expand both remote and on-site teams across Latin America. Leveraging deep expertise in U.S. and Latin American business cultures, we facilitate seamless collaboration and integration, ensuring operational alignment from day one. Our end-to-end staffing and consulting services cover talent acquisition, onboarding, and cross-cultural training, allowing clients to scale with agility and confidence. By combining market insight with a dedicated local presence, we deliver a unique blend of strategic partnership and practical execution that sets us apart in the nearshore talent marketplace.
Job Description
We are seeking a skilled Bilingual Customer Experience Associate with strong communication and problem-solving skills to join our growing team. You will play a key role in supporting Spanish- and English-speaking customers and partner insurance agents, ensuring accurate information, resolving inquiries, and delivering exceptional service.
Requirements
- Deliver excellent service in both Spanish and English via email, live chat, SMS, and phone.
- Accurately communicate policy status, agent compensation, and contract details.
- Develop strong knowledge of Ethos products and processes to effectively support customers and agents.
- Efficiently handle customer and agent requests within defined service levels.
- Build rapport and maintain trust through clear, transparent communication.
- Collaborate with account managers to act as a resource for partnership support.
- Meet individual and team performance goals while identifying opportunities for process improvements.
