CX Operations Analyst / Specialist
Nearshore Business SolutionsMexico City, Mexico City, Mexico
Posted December 11, 2025
Full Time
About the Company
Nearshore Business Solutions specializes in enabling U.S. companies to quickly assemble and expand both remote and on-site teams across Latin America. Leveraging deep expertise in U.S. and Latin American business cultures, we facilitate seamless collaboration and integration, ensuring operational alignment from day one. Our end-to-end staffing and consulting services cover talent acquisition, onboarding, and cross-cultural training, allowing clients to scale with agility and confidence. By combining market insight with a dedicated local presence, we deliver a unique blend of strategic partnership and practical execution that sets us apart in the nearshore talent marketplace.
Job Description
We are seeking a skilled CX Operations Analyst/Specialist with deep experience in HubSpot administration and post-sales process optimization to join our growing team at Compliancy Group.
Requirements
- Own and optimize the HubSpot CX infrastructure
- Build and maintain customer lifecycle workflows
- Work cross-functional CX operations
- Develop and manage reporting and dashboards
- Oversee data governance and hygiene
- Drive process documentation in Confluence
- Support continuous optimization of AI- and self-serve customer programs
Benefits
- Market rates salary
- English (Professional Proficiency) language requirements
