Customer Support Specialist

The Customer Support Specialist is responsible for accommodating the various needs of the public in a compassionate manner while remaining professional and knowledgeable about the services we provide.

Requirements

• Represent NHS in a professional compassionate manner
• Greet, assist and direct the public
• Ability to multitask and provide effective customer service to large numbers of people
• Perform accurate data entry using proprietary software
• Maintain and balance individual daily cash drawers
• Accept monetary and non-monetary donations from the public
• Register the public for all NHS offered community classes and services
• Assist public with euthanasia requests and Rainbow Bridge Services
• Assist customers with and process adoptions
• Resolve customer complaints in person and on the phone
• Intake and process all over the counter stray animals, wildlife and owner surrendered animals
• Impound animals back to owners who can provide proof of ownership
• Educate the public on city ordinances and proper care of animals
• Write clear, concise memos
• Scan incoming animals for a microchip and transfer all incoming animals into carriers
• Be able to identify aggressive animals and handle various behaviors accordingly
• Record and report any behavior and/or medical observations on incoming animals
• Complete customer Lost and Found reports and walk the public through the stray kennels
• Perform follow up calls to customers with current Lost/Found reports