Knowledge Analyst

Role Overview

The Knowledge Analyst will work at a strategic level to improve Knowledge Management processes and ensure the effective use of documentation and the Knowledge Base within the business. They will manage and review Knowledge Articles, develop and promote Knowledge Management activities, and work closely with IT support and development teams to transfer knowledge and improve First Time fix capabilities.

What You Will Do

The Knowledge Analyst will manage and review Knowledge Articles, develop and promote Knowledge Management activities, work closely with IT support and development teams, and ensure the effective use of the Knowledge Base and associated knowledge management systems.

Why It Might Be a Fit

The ideal candidate will have experience working within an ITIL role, good understanding of Service Management processes, excellent interpersonal and communication skills, and the ability to work under pressure. They will also have experience using a Service Management Tool and excellent knowledge of MS Excel.

Requirements

• Experience of working within an ITIL role
• Good understanding of all Service Management processes
• Excellent interpersonal and communication skills
• Self-motivated
• Flexibility in approach
• Ability to work under pressure
• Excellent customer facing and influencing skills
• Ability to make decisions and take ownership
• Experience of using a Service Management Tool
• Excellent knowledge of MS Excel

Benefits

• Private Medical Cover funded by NEC for Employees
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• Free access to LinkedIn Learning