Technical Support Engineer - Security

As a Technical Support Engineer - Security, you will provide technical support to global customers and partners within your local time zone while continuing to develop your technical expertise and international network.

Requirements

• Technical understanding of IT infrastructures, networks, databases, software, and hardware environments
• Knowledge of networking concepts such as TCP/IP, DNS, routers, firewalls, ports, and connectivity troubleshooting
• Strong troubleshooting and analytical skills
• Excellent communication skills in English, both written and verbal
• Customer-first mindset with a strong service orientation
• Ability to work independently and proactively manage priorities
• Organized and structured approach to work
• Hands-on mentality with willingness to support operational and technical tasks
• Ability to remain calm and solution-focused in fast-paced situations
• Curiosity and willingness to continuously learn and develop technical expertise

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Life, LTD, and STD insurance coverages
• Flexible work hours and remote options
• Paid time off (PTO) and parental leave