SVP, Technology Operations & Performance

NeighborWorks America is seeking a Senior Vice President, Technology Operations & Performance to oversee IT&S division, ensure high-performing, secure, reliable, and customer-centered technology services, and contribute as a thought partner to the Chief Information Officer (CIO).

Requirements

• College-level degree in Information Technology, Computer Science, IT Engineering, or a related field
• At least 15 years of IT management experience, including at least 7 years in senior management roles overseeing enterprise technology strategy and operations
• Proven ability to build and mature a security program using internal staff and outsourced expertise
• Deep experience managing cloud infrastructure, enterprise applications, and ITSM platforms
• Track record of engaging non-technical stakeholders to align technology with business needs and prevent unauthorized solutions
• Experience supporting affiliate or federated organizational models in mission-driven environments
• Expertise in IT service management, operational analytics, and performance reporting
• Strong vendor management, contract negotiation, and augmentation oversight
• Exceptional communication, influence, and service-oriented leadership
• Ability to think strategically and execute plans effectively
• Strong leadership and collaboration skills; thrives in dynamic, fast-paced environments
• Excellent written and verbal communication; strong interpersonal abilities

Benefits

• 401(k) match of up to 12%
• 11 paid holidays
• Generous leave (including 40 hours of paid volunteer time)
• Industry-leading benefits