Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
Requirements
- Manages post-intake fact-finding and project research for new initiatives, identifying additional opportunities for process improvement and efficiency gains.
- Reviews, analyzes, and evaluates current-state business system, business rules, and user needs to document and define objectives for automation solutions.
- Ensures existing documentation reflects the current-state workflow. Supports stakeholders as they develop incomplete or missing documentation.
- Builds process maps, builds documentation of data inputs and outputs, and defines processing scenarios and edge cases for automation solutions.
- Translates functional and non-functional business requirements into technical outlines of work for the team and executes changes needed to respond to requirements.
- Develops test plans and ensures data provided by stakeholders or product teams meets testing conditions. Supports the stakeholders as they review and approve test results.
- Manages post-implementation issue tracking and problem resolution in support of the developers and engineers.
- Acts as the primary liaison among clients, operations, and technical staff during the lifecycle of an automation initiative.
- Partners collaboratively with stakeholders, product teams, and engineers to evaluate current-state business processes, document where and how automation can provide value, and manage automation testing.
- Presents project updates, findings, and recommendations to both technical and non-technical audiences.
- Actively participates in team and department meetings and leads project discussions and knowledge-sharing sessions, contributing to a collaborative and supportive work environment.
Benefits
- Medical
- Dental
- Vision
- HSA and FSA
- Earned time off
- 401K
- Student loan repayment
- Life insurance & AD&D insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive pay
- Short- and long-term disability
- Wellness program
