Guest Communication Specialist

The Guest Communication Specialist serves as the central point of contact for all inbound and internal guest communications at Nemacolin's luxury resort, delivering seamless, anticipatory service that reflects the resort's luxury standards.

Requirements

• High school diploma or equivalent
• Minimum 1-2 years of experience in a call center, hotel operations, front desk, or guest services role
• Exceptional verbal communication and active listening skills
• Strong multitasking ability in a fast-paced environment
• Professional telephone etiquette and polished service style
• Basic computer proficiency and experience with multi-line phone systems

Benefits

• Competitive hourly wages
• Attractive 401(k) program
• Medical, dental, and vision coverage
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities