Case Support Specialist I- (Temporary)

We are looking for a Temporary Case Support Specialist I to join our team at our lab in Aliso Viejo, CA. As a Case Support Specialist, you will be responsible for coordinating patient case logistics to ensure operational turnaround times are in compliance with departmental standards and that Pathologist and client expectations are met.

Requirements

• Prioritize and monitor cases throughout the day, providing status updates as required.
• Assess caseloads and distribute cases to Pathologists
• Act as liaison between the Pathology Department and other departments (Client Services, Lab Operations, Sales, and Marketing), providing appropriate, prompt and accurate response to any request.
• Troubleshoot missing or delayed cases and find solutions to discrepancies.
• Facilitate add-on test requests for Pathologists.
• Monitor and manage daily send out of consult cases to consultants.
• Facilitate report changes (amendments, addendum, corrected) for Pathology
• Using provided guidelines, capture relevant clinical information and patient history from provided medical charts and clinical documentation and enter into laboratory information system (LIS).
• Monitor, collect, and transport cases to and from labs/path support/pathologist offices
• Organize materials for outside referrals, ensure receipt of materials released to outside facilities
• Administrative duties, including copying, filing, data entry, faxing, and quality control of spreadsheets.