Solution Architect – Agentic Delivery
NetomiGurgaon, Haryana, India
Posted December 19, 2025
Full Time
About the Company
Netomi is the leading agentic AI platform for enterprise customer experience, working with the largest global brands to enable agentic automation at scale across the entire customer journey.
Job Description
We are looking for a Solution Architect to join Netomi's Agentic Delivery team and lead the technical success of complex enterprise deployments involving AI-driven automation and virtual agents.
Requirements
- 8+ years of experience in Solution Architecture, Technical Consulting, or Enterprise Delivery roles.
- Strong experience designing and delivering API-driven enterprise solutions.
- Deep understanding of REST APIs, webhooks, authentication and authorization, web and mobile application integration patterns, and experience integrating with customer support desk / CRM systems (Zendesk, Salesforce, ServiceNow, etc.).
- Proven ability to lead customer-facing technical discussions and architecture reviews.
- Experience acting as an escalation point for complex technical issues.
- Hands-on experience supporting RFP / pre-sales technical responses.
- Excellent communication and stakeholder management skills.